IT Service Helpdesk
Providing technology support services for the campus community
Lets Get Started!
FAMU ITS makes life on campus easier with user-friendly, innovative technology. ITS' interaction with students begins during the admissions process when they receive their FAMNetID, which is the username they will use throughout their entire student and alumni experience at FAMU. The FAMNetID allows access to our three (3) major systems:
Offers everything you need to keep track of your academic career in one place! Register for classes, check your grades, manage your financial aid, and so much more!
Explore all of the features your FAMU email has to offer including Microsoft Office 365, One-drive and 1 TB of cloud storage, just to name a few!
Stay connected just about anywhere on campus with FAMUSecure, Eduroam, or our Guest network
What Can We Help You With?
Having difficulties? See if any of our easy breakdown "How Tos" can help!
Accept or Decline Financial Aid
Get Your Financial Aid Funds!Any Financial Aid you receive must be accepted if you are interested in using it, or declined if you do not need the funding. We can show you how!
Applying for Graduation
You're Almost Done!You're almost there! Before you can walk across that stage, you have a few more things to do. Follow the step-by-step guide below to successfully apply for graduation!
Clearing Cookies and Cache
Sweep Your Site Data Clean!When experiencing certain problems, like loading or formatting issues, Its a good idea to try clearing your cookies and cache to "reset" your browser.
Connect a Gaming or Smart Device to WiFi
Let The Entertainment Begin!Connecting to the FAMU wireless network on a gaming or Smart device is extremely easy with the 'MyDevices' Portal.
Registering For Classes
Build The Perfect Schedule!This step-by-step guide will show you how to use the 'Rattler Schedule Builder' to plan your perfect semester!
Setting Up Direct Deposit
Enroll Now!Whether you're a financial aid recipient or a student worker, this guide will help you set up your direct deposit in no time!
Virus/ Malware Scan
Remove Those Threats!Has your device been compromised by a phishing email scam or a spam virus/ threat? Learn how to run a malware scan right from your computer. No extra programs needed!
Need A Bit More Help?
- Helpdesk Service Request System
iRattler, Email, and WiFi are just a few of the things that students, faculty, and staff can seek help with using the Helpdesk Service Request System.
