Service Excellence
Welcome to Florida A&M University's (FAMU) Service Excellence Website! Designed to support and enhance our Service Excellence movement and your experience as a member of the FAMU community, you will find resources, guidelines, and initiatives aimed at fostering a culture of excellence and continuous improvement in everything we do.
At FAMU, whether you are a student, faculty member, staff, or visitor, we are committed to ensuring you experience exceptional service that reflects integrity, respect, and professionalism. Thank you for joining us in our mission to provide outstanding service and support to our vibrant university family!
Service Excellence at FAMU
Where every interaction matters.
From the Top Down
Learn MoreAt FAMU, we are serious about delivering exceptional service internally and externally.
Leadership Action Subcommittees
Learn MoreAccountability; Communications; Interview & Selection; Measurement; Orientation & Training; Recognition; and Service Obstacles.
Service Excellence Team
Learn MoreThe Service Excellence Team (SET) is comprised of key leadership personnel, subcommittees and Service Excellence trainers.
Service Excellence Training
Learn MoreFAMU’s Service Excellence Training is designed to broaden university employees’ scope of what service excellence entails and that it involves more than just completing daily tasks.
Service Philosophy and Standards
Learn MoreWe inspire Excellence by showing kindness and delivering exceptional service.
