From the Top Down
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Message from
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"As Inteirm President, Service Excellence means leading with integrity, compassion, and a relentless commitment to making sure every member of our community feels respected, valued, and supported. Delivering exceptional service is about creating an environment where our students, faculty, staff, and stakeholders can thrive. It’s about ensuring that FAMU is not just a place of learning, but a place where everyone experiences the highest level of care and dedication." |
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As interim president of Florida A&M University, I want to emphasize how deeply committed we are to delivering exceptional service both within our campus and to the broader community. Service Excellence isn’t just an initiative—it’s a fundamental part of who we are and how we operate. Our vision is for Service Excellence to become ingrained in FAMU’s DNA, shaping every interaction and decision across our university.
This movement is not just for a select few; it’s for everyone—students, faculty, staff, alumni, partners, and our surrounding community. You will see Service Excellence in action at every level of our institution, starting with me. I am dedicated to leading by example, ensuring that our commitment to Service Excellence is reflected in everything we do.
Our goal is to create an environment where every individual feels valued, respected, and supported. Whether you’re a student seeking guidance, a faculty member collaborating on research, or a community partner engaging with our university, you can expect the highest standards of service at FAMU. Together, we will make Service Excellence the hallmark of our university, demonstrating to the world that FAMU is not only a leader in academics and research but also in how we care for and engage with our entire community.
Message from
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"Service Excellence means going beyond the expected to ensure that every interaction, decision, and action reflects our deep commitment to the success and well-being of our students, faculty, staff, and the entire FAMU community. Delivering exceptional service isn’t just a task; it’s a personal responsibility and a daily practice that I uphold with pride. To me, Service Excellence is about creating an environment where everyone feels valued, supported, and empowered to achieve their best." |
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As Executive Vice President and Chief Operating Officer, I fully appreciate that our commitment to Service Excellence requires the dedication, support, and daily practice of everyone in our FAMU community. Exceptional service isn’t just a target to hit—it’s a key factor that drives student satisfaction, a critical indicator of our university’s overall success. When our students are satisfied, they are more likely to thrive academically and, in turn, enhance FAMU’s reputation.
However, our focus on Service Excellence shouldn’t stop with our students. Imagine the impact if we extended this level of commitment to all our stakeholders—faculty, staff, alumni, partners, and beyond. Our renewed emphasis on Service Excellence sends a clear message: at FAMU, everyone’s experience matters.
We’re setting a new standard where our university will be recognized not only for its academic achievements and research but also for how we engage with and support our entire community. By raising the bar on service quality, we’re enriching the educational experience and reinforcing our accountability to those we serve.
This isn’t just a campaign—it’s a movement that will shape the future of FAMU. I encourage each of you to be a part of this exciting journey. Let’s make Service Excellence our shared commitment and a hallmark of our university.